Knowledge base
Index your website, files, and Q&A snippets from one place.
Support everyShopify shopper.
ChatRely is the AI chatbot for your Shopify storefront. Answer from live catalog, orders, and your help content, with human handoff when shoppers need a person.
No credit card required. Free plan.
ChatRely Support Agent
Online
How it works
- 1
Add your help content
Add site pages, FAQs, and policy docs the agent can search.
- 2
Connect Shopify
Link your store for live catalog, inventory, and order answers.
- 3
Test in Playground
Send test messages against your real setup before go-live.
- 4
Embed on your store
Paste one snippet. The widget goes live on your storefront.
What ChatRely does
One AI widget for Shopify storefront support
Live orders, product cards, and help content in one embed. Hands off with the full thread when needed.
Keep scrolling
Merchant dashboard
One place to set up, run, and improve store support
Launch your agent, brand the widget, review every chat, and track analytics, sentiment, and visitor feedback from the same workspace.
Playground
Test replies against live store data before shoppers see them.
Actions
Enable order lookup, product search, and human handoff per agent.
Conversations
Review every thread with status, topic preview, and full history.
Tickets
Escalations land in your inbox with the transcript attached.
Widget appearance
Custom colors, fonts, and welcome copy so the chat matches your storefront.
Visitor feedback
Shoppers thumb assistant replies in the widget. Summaries roll up on Pro.
Analytics
Conversation volume, resolution rate, and top shopper topics by plan.
Customer sentiment
Positive, neutral, and negative trends from shopper messages on Standard and Pro.
Problems we solve
What breaks on other support bots
Flat pricing
No message credits. No mid-month shutdown.
Monthly plans cap conversations, not individual replies. Your widget stays live when traffic spikes instead of hitting a credit wall.
Live data
Shopify and your sources at answer time.
Orders, stock, and catalog are fetched when the shopper asks. Policies and FAQs come from your search index, not a stale spreadsheet upload.
Grounded answers
Q&A, your index, and Shopify tools.
Q&A pairs are indexed with your site content and files, then retrieved at reply time. Live catalog and orders come from Shopify tools. The agent stays in those sources and says when it is not sure. Avg resolution confidence appears in analytics after chats close.
Storefront sales
Product cards in chat, not a FAQ wall.
Catalog search returns swipeable cards with image, price, and live stock. Shoppers browse and compare products inside the thread instead of getting a static answer block.
Get started
Put AI support on your Shopify store
Free plan, no credit card. Add your help content and go live with one embed snippet. Connect Shopify on Hobby or above.
Create your agent