About ChatRely

Shopping support should feel instant and trustworthy.

Merchants shouldn't choose between speed and accuracy, and shoppers shouldn't get copy-pasted answers that ignore what's actually in stock or what your return policy says today.

ChatRely exists to give every Shopify store a support agent that answers from live store data, indexed knowledge, and the conversation thread, then hands off to a human when needed.

• An embeddable chat widget for your storefront.
• A merchant dashboard to train knowledge, tune tone and behavior, review conversations, and manage escalations.
• Optional Shopify integrations for products, orders, and enabled actions.
• Conversation-based plans from free trial to Pro, with higher allowances on paid tiers.

Under the hood we use modern language models, retrieval over your knowledge base, and streaming so replies start quickly. We prioritize short, direct answers and clear escalation instead of long, generic essays.

Accuracy first

The agent uses tools and knowledge, and says when it does not know.

Speed second

Quick replies and only the tool calls that are needed.

Brevity always

A few sentences or tight bullets, not walls of text.

We ship iteratively with merchants who run real support volume. Your feedback shapes the roadmap: integrations, analytics, and workflow tools that fit how support teams actually work.

ChatRely is built for Shopify merchants and small support teams who want automation without losing control. Whether you're launching your first agent or scaling to thousands of conversations a month, the product grows with your plan.

Questions about the product, partnerships, or security? Email alee@chatrely.com.

Ready to try it? Start free or explore pricing.